Our FAQ's

WHAT SIZE DO I NEED?

Here is a rough guideline that we recommend for our beds. Please note that this is only an estimate for suggestion and that breeds can vary in size.

 

IS THIS DOG BED INDESTRUCTABLE?

No! To some dogs nothing is completely indestructable, however,  HiK9 beds stand up to a lot of wear and tear and we receive lots of positive feedback from customers stating that ours is the first bed their dog hasn’t eaten! We supply replacement covers so it’s never the end of the world if your dog does have a nibble every now and again.  We can also make chewguards to order, please contact our office for further details.

 

WILL MY DOG LIKE IT?

We’ve never met a dog that doesn’t like to get on our beds, sometimes it may take a little encouragement but generally they take to them like a duck to water (or should that be dog?)  Dogs in the wild will always sleep up off the ground as it can be cold, damp and is also where parasites breed.

 

CAN I LEAVE MY BED OUTSIDE?

Yes, the frame is rust proofed before the powder coating so can be left outside whatever the weather.  We would suggest the mesh cover which will allow any water to drain through and heavy duty feet to give added protection to your frame.

 

WHAT PRODUCTS WOULD YOU RECOMMEND IF MY DOG DIGS?

We would recommend our 'Cosy Sleeve' if you are purchasing the standard mesh/canvas cover or one our 'Standard Cosy Toppers' or 'Luxury Cosy Toppers' as all of these accessories are made with a thick pile of veterinary bedding helping to protect the mesh/canvas cover underneath. Please note, although we can give these recommendations to help the products last longer we cannot guarantee any of our products against dog damage. 

 

HOW LONG DOES A COVER LAST & CAN I GET A REPLACEMENT?

Yes, covers are replaceable.  Generally we expect a cover to last at least 12 months, although most people go for several years without needing to replace them. 

 

CAN I MAKE BUNK BEDS OUT OF ALL SIZES OF HIK9 BED?

No, our leg extensions fit inside our small, medium and large frames only.  We use a thicker steel on our XL and XXL frames so the extensions will not fit.  Any size of bed can be used for the bottom bunk.

 

WHAT SIZE IS MY BED?

We frequently get told by customers that they are unsure of the size of bed they have. An easy way to to determine this is to measure the width (shortest side) of the bed from the outside of the metal to the outside. Check Our Size Suggestions page for more information. Extra small is roughly 26cm, small 49cm, medium 59cm, large 69cm, extra large 80cm and extra extra large 89cm.

 

ARE ALL ACCESSORIES FREQUENTLY RESTOCKED AND GUARANTEED TO BE THE SAME COLOURS?

As a company we try to keep up with the current trends and colour themes so our product colour ways often do change and sometimes we can't always restock the item in the future. When products are restocked we cannot always guarantee that the colours will be exactly the same, some times shades do differ however we try to keep them as similar as possible.

 

WILL I BE CHARGED CUSTOMS AND IMPORT DUTIES?

Due to Brexit, if you live in the EU and order from a UK retailer, your order may be subject to tax and duty fees. We don't charge any VAT to customers in the EU as we are aware you will most likely be charged this once the parcel reaches your destination country. In our experience order values of less than £30 are unlikely to incur any import duties or fees in most countries. However, if your parcel does incur customs taxes or duty it's entirely up to you (as the receiver) to cover these costs. Unfortunately as these charges differ from country to country we are unable to directly advise you on what these might be. We recommend contacting your local customs office prior to ordering so you're not surprised by any unexpected delivery charges. 

By law, all items must be declared at their full price and we cannot alter the amount to decrease any custom fees.

In the unlikely event that you wish to refuse your delivery, you may still be held responsible for the original customs fees or import duties and the cost of returning the parcel to HiK9. Unfortunately we can only refund you the value of your order minus any fees we are charged upon return of your order. If the delivery is refused by you then, unfortunately, we cannot be held liable for any loss or damage incurred by your order during transit back to us.