Returns

All goods are delivered with an unconditional 28-day money back guarantee in addition to your rights under the Consumer Protection (Distance Selling) Regulations 2000. You must arrange for and pay the cost of returning the goods to us. We also ask that you fill in our returns form and put it in with your returning items. We will refund the sums paid for the goods delivered to you as soon as possible. All returned goods must be unused and in a saleable condition, we reserve the right to deduct a 20% restocking fee. 

 Click here to download our returns form. Simply fill in the returns form and put it in with your order.

Please note returns can take up to 2 weeks to process once received back at our warehouse. 

Shipping

Delivery charges are calculated at the time of ordering and are based on the overall weight of the parcel. We aim to despatch all goods within 3-5 working days, however, when we are in the height of our show season or at particular busy times this can change to 7-14 working days, especially at Christmas. If you are in need of your goods quickly please let us know and we will try our very best to accommodate your request.

PLEASE NOTE IF YOUR DELIVERY ADDRESS IS A BUSINESS ADDRESS BEING SENT TO THE EU, THE COURIER WILL REQUIRE YOUR VAT AND EORI NUMBER TO BE ABLE TO DELIVER THE GOODS, IF THIS IS NOT PROVIDED YOUR PARCEL WILL BE RETURNED BACK TO US. ONCE THE ORDER IS PLACED PLEASE SEND US AN EMAIL TO INFO@HIK9.COM WITH YOUR VAT AND EORI NUMBER.

UK Delivery

Courier Delivery £8, this covers up to 30kg so if you have friends or family who are wishing to order goods it is always worth combining to share the costs if you can. As a guide we can send 5 of our large sized beds for one courier charge. For orders under £30 you are charged £4.

Northern Ireland, Republic of Ireland & Jersey

Courier Delivery £15, this covers up to 30kg so if you have friends or family who are wishing to order goods it is always worth combining to share the costs if you can.

*PLEASE NOTE NOW DUE TO BREXIT THAT THERE MAY BE ADDITIONAL CHARGES ONCE THE PARCEL REACHES YOUR COUNTRY OF DESTINATION OUTSIDE THE UK*

If you have been contacted by the courier to pay taxes and have already done so on our website please contact customer service.

If you refuse the parcel or don't pay the fees please note a £45 charge may be added to your order or deducted from your refund.

Belgium, Netherlands

Courier Delivery £16.00

Germany, Luxembourg, Poland, Hungary, Austria, Czech 

Courier Delivery £18.00

Lithuania, Denmark, Italy, Slovakia, Slovenia, Latvia, Spain, France, Estonia 

Courier Delivery £20.00

Switzerland, Croatia, Sweden, Portugal 

Courier Delivery £25.00

Romania, Greece, Bulgaria, Finland 

Courier Delivery £30.00

Norway

Courier Delivery £40.00

USA

Courier Delivery rates starting from £45, calculated by weight at checkout. If you are not provided with a rate at the checkout it may be due to the weight of the parcel, please contact us via email at info@hik9.com with your delivery address and order details and we can provide a quote.

Canada

Courier Delivery rates starting from £45, calculated by weight at checkout. If you are not provided with a rate at the checkout it may be due to the weight of the parcel, please contact us via email at info@hik9.com with your delivery address and order details and we can provide a quote.

Australia

Courier Delivery rates starting from £70, calculated by weight at checkout. If you are not provided with a rate at the checkout it may be due to the weight of the parcel, please contact us via email at info@hik9.com with your delivery address and order details and we can provide a quote.